Privacy Policy

Business Name: Tea Garden Australia
Effective Date: 18 June 2026
Last Updated: 18 June 2026

1. Introduction

Tea Garden Australia ("Tea Garden", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our stores, placing orders, using our services, or interacting with us online, you consent to the collection and use of your information as outlined in this Privacy Policy.

2. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

• Full name

• Contact number

• Email address

• Delivery or billing address

• Payment information

• Order and purchase history

• Customer feedback and enquiries

• Marketing preferences

• Loyalty program information (where applicable)

• Website usage and browsing information

We only collect personal information that is necessary to provide our products and services.

3. How We Collect Personal Information

We may collect personal information when you:

• Place an order in-store

• Place an order online

• Use third-party delivery platforms

• Contact us by telephone, email, website, or social media

• Submit enquiries or feedback

• Participate in promotions or surveys

• Subscribe to marketing communications

• Visit our website

Where reasonable and practical, we will collect personal information directly from you.

4. Website Usage and Cookies

Our website may use cookies and similar technologies to improve user experience and monitor website performance.

Cookies help us:

• Understand visitor behaviour

• Improve website functionality

• Analyse website traffic

• Enhance customer experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

5. How We Use Personal Information

We may use personal information to:

• Process and fulfil customer orders

• Provide products and services

• Verify customer identity

• Process payments and refunds

• Respond to enquiries and customer support requests

• Improve our products and services

• Conduct business administration activities

• Comply with legal obligations

• Prevent fraud and unauthorised transactions

• Send promotional and marketing communications where permitted by law

We will only use personal information for purposes that are related to our business activities and customer services.

6. Disclosure of Personal Information

We may disclose personal information to:

• Payment processing providers

• Banking and financial institutions

• Delivery and logistics providers

• Technology service providers

• Website hosting providers

• Professional advisers, including accountants and legal advisers

• Government agencies, regulators, or law enforcement authorities where required by law

We do not sell, rent, or trade customer personal information to third parties.

7. Third-Party Service Providers

To operate our business efficiently, we may use third-party providers such as:

• Payment processing providers

• Online ordering platforms

• Delivery service partners

• Accounting and business management software providers

• Marketing and communication platforms

These providers may have access to personal information only as necessary to perform services on our behalf and are expected to maintain appropriate privacy and security standards.

8. Data Security

Tea Garden Australia takes reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Interference

• Loss

• Modification

• Disclosure

Security measures may include:

• Secure payment systems

• Password-protected systems

• Restricted employee access

• Secure storage of business records

• Monitoring and maintenance of information systems

While we take reasonable precautions, no electronic transmission or storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal and regulatory obligations

• Resolve disputes

• Enforce agreements

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete, or out of date.

Requests should be submitted using the contact details listed below.

We may require verification of identity before providing access to personal information.

11. Marketing Communications

Where permitted by law, we may send promotional offers, updates, and marketing communications.

You may opt out of receiving marketing communications at any time by:

• Following the unsubscribe instructions in communications; or

• Contacting us directly.

We will respect your marketing preferences.

12. Overseas Disclosure

Some of our service providers may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in a manner consistent with Australian privacy requirements.

13. Complaints

If you believe we have breached your privacy rights, please contact us using the details below.

We will investigate and respond to complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website and will become effective upon publication.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact Tea Garden Australia

Email: teagardenau@gmail.com

We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.